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FAQ's

1. Who we are?
We are 100% manufacture + distributor for virgin human hair in top quality in China, we have plenty of stock in our warehouse to cater for all of your orders.
2. What is the quality of your hair?
All of our hairs is 8A grade  quality and double drawn. Our hairs does not shed, tangle or matt up, and we stand behind the quality of our hair.
3. How many Gram or OZ comes in a bundle?
- 100gram=3.5 oz 
4. How many bundles do I need to complete a full head?
12"-16" needs 2 bundles 18"-24" needs 3 bundles 24"-30" needs 3 to 4 bundles
5. What is your return or exchange policy?
All sales are final. Exchange only and items must be in its original state ( as received) it must be unopened, unwrapped, unaltered, unworn, undamaged and all tags and packaging must be included. We do not accept any merchandise that has been used or altered (brushed, combed, picked, cut, colored or washed) exchanges must be within 7 days of receipt of hair. We do not refund shipping charges for orders returned.
6. How long does it take to ship and process the orders?
Normally, we will ship within 24hours after receiving payment of your order.
We will out by DHL express, which will take 2-3  days to arrive in U.S, 3-4 days in UK or other country.
7. How long does the hair typically last?
6 months to a year depending on care.
8. Can the hairs be colored?
Yes it can, but we advise that you use a professional colorist that specializes in coloring hair extensions.
9. What color does the hair come in?
Virgin hair only comes in natural colors of the donors, which are usually 1b-4 (dark brown to light brown). You can indicate in your note and remarks at the time of purchase what color you would prefer, and we will try to match that the best we can.
10. What is the difference between the 5 different types of hairs?
The difference between the hairs is thickness and quality. Listed below is the best quality, softest, and thickest.
1. Peruvian
2. Malaysian
3. Brazilian
4. Indian

11. Can I cut the weft?
Our wefts are not meant to be cut, if you need to cut your weft we recommend sealing the ends so that hair will not shed at point of cut.
12. Will my hair wave up again after I straighten it?
Yes it will, but the more you straighten the hair the more you will lose the pattern. It is important to remember that the hair is not attached to any cuticles so it no longer is receiving any nourishment, so if you continuously straighten you will relax the pattern just like you would with your own hair.

Any more question , pls contact : sunny@spicyhair.com