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Return & Exchange Policy

You have 48 hours to decide if item is right for you after received the package. Spicy hair will refund any items, provided the items has not been damaged,solied,washed,altered or worn and that all lables and tags are attached. 


As the natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often be easily remedied by implementing a simple care regimen. However, if you feel you have received a defective product that if truly defective we want to hear from you! You must contact us within fourteen (15) calendar days after receipt of the merchandise. A customer service representative will provide the client with instructions for the return of all the products in question. If Spicy hair verifies and accepts that the product is defective in some way, Spicy hair will then refund or replace the item providing the hair has not been removed from it's original bundle. Lace products should last a minimum of 3 months however this is subject to the way you look after and care for it. As for the fee detail, please refer to the following: 


1. Applications must be made within 7 days of receiving the product (s). 
2. Any exchange request after 7 days will not be accepted. 
3. The product should be replaced by something of equal or greater value.
4. Customers will be required to cover the diffrerence if exchanged for a greater value and also the shipping costs.

We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut or washed) in any way. According to the Health and Safety Regulations, you can not return human hair products that have been used. This includes removing the hair from the bundle. We adhere to strict policies regarding the return of hair, hygiene concerns and the law.


1. Custom orders 
Custom orders are non refundable or Exchangeable. Please ensure you are fully aware of what you are ordering before purchase to avoid any disappointment.

2. Failed Deliveries / Refused Shipments / Incorrect Shipping Address 
If the incomplete or incorrect address information is the major cause shipment delays or the package demage, spicyhair will be not responsiable any fee or exchange requirement. Please double check the address before placing your order.

3. Duty OR Package Lost: 
The customer must contact us before sending the package to us for return or exchange since we will not be responsible for lost packages.

Refund PolicyBuyer pay the
shipping cost
Seller pay the
shipping copst
Dislike/UnsuitableYESContact with us in 48 hours
Change style or colorYESContact with us in 48 hours
Shiping wrong itemsYESYESYESContact with us in 48 hours
Quality problemYESYESYESContact with us in 48 hours
Artifical reasonNONONOUnacceptable